Frequently Asked Questions

Everything you need to know about our luxury timepieces and services.

Are all watches sold on Pride & Pinion authentic?

Yes, every timepiece undergoes a rigorous multi-point inspection by our in-house master watchmakers to guarantee 100% authenticity before being listed for sale.

What is your shipping policy for international orders?

We offer fully insured worldwide shipping via premium couriers like DHL and FedEx. Delivery times vary by location but typically range between 3 to 7 business days.

Do you provide a warranty on pre-owned watches?

Every pre-owned watch purchased from us comes with a comprehensive 24-month Pride & Pinion warranty covering mechanical movements and manufacturing defects.

Can I trade in my current watch for a new one?

Absolutely. We offer a competitive part-exchange program. Simply submit your watch details through our 'Sell Your Watch' portal for a professional valuation.

What payment methods do you accept?

We accept all major credit cards, bank wire transfers, and select cryptocurrency payments. For high-value transactions, bank transfer is our preferred method.

What is your return policy?

We offer a 14-day return period for online purchases, provided the watch is returned in the exact same condition as sold, with all security tags and packaging intact.